Some buildings with council collections have an approved regular hard waste collection. Check with your building manager if this is the case or whether you need to book your own.

Building managers can download the templates below to communicate collection dates and correct use of the service:

• Cyclical hard waste collection poster  ( PDF 89.41KB)

• Cyclical hard waste collection flyer  ( PDF 2.01MB)

Additional education collateral 

• Flatten cardboard poster  ( PDF 947.72KB)

• Dispose waste correctly magnet ( PDF 552.94KB) 

• Move in flyer  ( PDF 1.7MB)

• Move out flyer ( PDF 1.4MB) 

If you put your hard waste pile out too early, you risk: 

• receiving a fine 
• other people dumping items on your pile, including items that are not allowed   
• your pile ends too large and then may not be collected.  

Items are collected by multiple trucks. To save space and keep costs to a minimum, bulky items are compacted in the trucks. Most items are recycled or reused where possible. Some items such as garden waste, electronic items and whitegoods are collected separately. All items are taken to a transfer station for sorting and recycling.

See other recycling and disposal options and the Recycling and Waste Centre for disposal of items that aren’t accepted through our hard waste collection service.

Items can also be searched via Planet Ark's Recycle Near You website and the RecycleMate website or app.

If you have a council kerbside rubbish collection service and live in a unit or apartment block of 6 or more dwellings, please get in touch with your body corporate. Some body corporates have prescheduled hard waste collections.  

If you don’t have council kerbside rubbish collection at your unit or apartment block, please contact your building manager or body corporate to organise a collection.

You can also search online for ‘private waste collection’ to organise a collection or take items to the Recycling and Waste Centre.  

This service is not available to commercial properties and businesses.

For disposal options please visit the Recycling and Waste Centre page or Planet Ark’s Business Recycling Directory.
 

If you have used all your collections, you can book an additional hard waste collection at a small fee via our contractor. Alternatively, you can visit our Recycling and Waste Centre or search online for private waste collection services, fees apply.  

If items are in good condition, consider the following first before placing it out as hard waste: 

• donate to friends, family or a local charity shop 
• hold a garage sale, such as via Garage Sale Trail
• utilise our Reusable Items Collection Service
• sell or donate items online through Gumtree, eBay or local Facebook pages 
• donating to local clothing donation bins or resale shops. 

Some charity shops can collect furniture in good condition from your home. Please contact your local charity shop to find out more. 

Please remember when donating to charity shops and bins:

• Do not leave goods outside full bins or in front of closed charity shops. Come back later or use Planet Ark's Recycling Near You website to find another place to donate your items. 
• If you wouldn’t give it to a mate, don’t donate. Only donate high quality items to ensure they can be used by someone else.

If your pack does not arrive in time, please write your Customer Reference Number (eg. 677-1466800) in block letters on an A4 piece of paper and attach it to the front of your pile. 

The sticker is to notify neighbours and people walking past that it is booked hard waste and not illegal dumping.

If it is non complying, it is your responsibility to return the non compliant items to your property within 24 hours after your booked items were collected or you risk receiving a fine.

Only items specified at the time of booking will be collected. If you wish to included green waste or a mattress collected, select 'bundled green waste' or 'mattress'.

If the dumped rubbish doesn’t get collected by the end of the booking week contact Council customer service on 03 9262 6333. 

Contact our contractor Cleanaway on 03 9780 6120  

Bookings can be cancelled or changed up to 5pm the Wednesday before your scheduled collection week.