At Whitehorse City Council, we genuinely value your feedback. Every complaint is an opportunity for us to listen, understand your experience and make things better for our community.
Wherever possible, we aim to resolve issues straight away. If your complaint needs further investigation, we will:
- Direct it to the right team, so it’s handled by people who can best address the issue.
- Acknowledge your complaint within 2 business days, to reassure you that it’s being actively managed.
- Provide an outcome within 2 to 28 business days, depending on how complex the matter is.
- Keep you updated throughout the process, so you always know what’s happening.
Our commitment is to treat every complaint as an opportunity to learn, improve and deliver better experiences for our community.
For more information about how your complaint is managed, you can read the Whitehorse City Council’s Complaints and Feedback Policy ( PDF 201.04KB).
If you have any questions or need support with making a complaint, we’re here to help. You can:
We want to make the process as easy and transparent as possible and ensure your concerns are heard and respected.
