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At Whitehorse City Council we support a safe work environment and are committed to assisting you with mutual respect and courtesy.
Online Services
Whitehorse City Council online enquiry
Phone
| (03) 9262 6333 or (03) 9837 1111 |
Monday to Friday: 8.30am to 5.00pm |
Emergency assistance available 24 hours
Telephone Interpreter Service
Communicate with Council in a language other than English by calling our Telephone Interpreter service and request to be connected to Whitehorse City Council
TIS - 131 450
National Relay Service
If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:
Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: nrschat.nrscall.gov.au/nrs/internetrelay
customer.service@whitehorse.vic.gov.au
Locked Bag 2
Nunawading VIC 3131 Australia
Visit Us
See a map of the Service Centre locations
Whitehorse Civic Centre
379-399 Whitehorse Road, Nunawading
Service Centre hours
Monday to Friday: 9am - 5pm
Box Hill Town Hall
1022 Whitehorse Road, Box Hill
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm
Forest Hill Chase Shopping Centre
Level 2, Shop 275, 270 Canterbury Road Forest Hill
Service Centre hours
Monday: Closed
Tuesday to Friday: 9am - 1pm
Media Enquiries
Email all media enquiries to media@whitehorse.vic.gov.au
For urgent media enquiries, please call 0482 134 099.
Additional Information
Student Enquiries
Council welcomes enquiries from students and will aim to respond to student requests in a timely manner.
Due to the volume of enquiries received, it is only possible to respond to students via email.
Students should submit their requests and questions by email to customer.service@whitehorse.vic.gov.au at least ten working days before deadline. Enquiries submitted within a shorter deadline may not be answered.
Students should provide a name, contact email, phone number and university / school being attended, deadline and advise whether the request is for publication or an assignment.
If the enquiry relates to a topic which falls outside of Council’s areas of responsibility, the communications team will provide guidance on where the enquiry should be directed to.
Request for Compensation
To request a claim against Council, you will need to complete a Request for Compensation.
Justice of the Peace
To locate a Justice of the Peace visit the Victorian Government Justice and Community Safety website.
