Missed Bins Update We are not able to return to collect bins that were not put out on time.  Most bins are collected from 6am, with some exceptions such as main roads where collections start earlier to avoid traffic problems.  Council may also approve earlier waste collection starts on certain public holidays or due to inclement weather. Help us to collect your bin by putting it out the night before collection day.

If your bin was put out on time (before 5am) you can report a missed collection within 2 days from your collection day. Requests cannot be accepted after 4pm on the second business day after the collection day.

• We are unable to return to collect bins that were not put out on time.
• We recommend placing your bin out the night before your scheduled collection day.
• Bins are collected from 5am to 6pm.
• The waste contractor will firstly check the recorded footage from the waste vehicle to ensure that your bin was missed or partially emptied on collection day.
• If the footage concludes that your bin was emptied or not presented, then your request will be declined by the waste contractor and a council officer will contact you to advise.
• If your request is approved, your bin will be emptied within 2 business days. 

Please make sure your bin remains at your usual collection point, at the front of your property on the nature strip. We will not return for bins that have not been left out ready for the contractors return. 

To ensure your bins are collected please ensure that:

• your bin is not too heavy (over 70kg)
• your recycling bin does not contain the wrong thing – check our list of recycling items
• your bin is presented in an accessible location for the collection truck (away from trees, signs, or parked cars if possible).