If any person believes that they are entitled to receive a refund, a refund request, detailing the payment and an explanation as to why a refund is sought, may be lodged with Council.  

A refund request lodged by email at customer.service@whitehorse.vic.gov.au or in writing to Whitehorse City Council, Locked Bag 2, Nunawading Delivery Centre, Victoria, 3131, will be considered by the relevant Council department and a response will be provided within 14 days.