To register call My Aged Care on 1800 200 422 with your Medicare card ready.  A client record will be created and you will be asked some questions to work out whether you need a formal assessment.  

The information you provide will determine if you are referred for an assessment with a My Aged Care assessor. 

If you are referred for an assessment a local assessment service will contact you to arrange a visit to your home to discuss your needs. You are welcome to have someone else with you like a family member or friend at the assessment. A qualified My Aged Care assessor will work with you to understand your needs and refer you to any appropriate services. 

You will be provided with a Support Plan containing a summary of your needs and goals and information about any recommended services to which you agreed to be referred. 

With your consent and based on your preferences the My Aged Care assessor will make referrals to local service providers for the services you need. 

If you formerly received services from Whitehorse Home And Community Care Services (WHACS), you would have information about transitioning to a new provider. You should contact them with enquiries about your service from now on.

If you did not transition to a new provider, e.g home maintenance or occupational therapy, you should contact My Aged Care or phone 1800 200 422.

If you are unsure about what to do contact the Whitehorse Connect and Support Service on 9262 6333.