When a tree or branches have fallen during a storm, you have different ways to report it and to multiple authorities. We need to determine whether or not it is a Council tree and whether or not it is urgent. 

Things to consider when reporting a storm event involving trees:

• Is it a Council or private tree?
• Ensure the correct address/location of the tree is recorded so Council can attend accordingly

Trees in a private property

Council is unable to take action on trees located within private property. If a tree or branches have fallen during a storm, contact a private tree contractor or the SES on 132 500 for assistance. If the tree has been damaged broken or pieces are hanging the tree can be made safe without a permit.  

The usual planning and permit processes still apply for the removal or lopping of undamaged trees after a storm. If you believe a tree is dangerous and want to remove it, or what remains of it, send an email with photos to customer.service@whitehorse.vic.gov.au to request an exemption. 

Council trees

The most effective way to report damage to Council tree is via Snap Send Solve. We strongly encourage using the photo location feature in the app. Images uploaded using Snap Send Solve will inform Council of the exact coordinate of the incident location. 

Another way to report is through ePathway - TBC, need to reconfirm with Angela re ePathway link.

For issues involving trees or branches causing damage to power lines, contact United Energy on 13 20 99.

How do we determine whether or not tree damage is urgent?

The incident is urgent when a fallen tree or a branch causes a risk to public Safety or is blocking a road/footpath access 

• Branch on road/path 
• Broken branch hanging over road/path
• Broken branch causing damage to an asset

It is not considered urgent when a branch is down but there is no immediate risk or obstruction to access.