Emergency Number 

000

Police. Fire. Ambulance. 

Coronavirus Hotline

1800 675 398

Managing COVID-19 at home

www.coronavirus.vic.gov.au/managing-covid-19-home

Call-to-Test Service

1800 675 398 Option 9

www.dhhs.vic.gov.au/call-to-test-covid-19

This service will enable some of our most vulnerable to get tested for coronavirus (COVID-19) at home with a qualified health clinician. Visit the website to find out more information.

Nurse on Call (24 hours) 

1300 606 024

COVID-19 support line for senior Australians

1800 171 866

www.health.gov.au/contacts/older-persons-covid-19-support-line

Monday to Friday from 8.30am to 6pm

Supporting the mental health of senior Australians, their families and carers impacted by the spread of COVID-19

Victorian Government Emergency Relief
1800 675 398
www.coronavirus.vic.gov.au/financial-and-other-support-coronavirus-covid-19
This site lists a variety of emergency relief payments and food relief packages. 

Surrey Hills Neighbourhood Centre
Email: reception@surreyhillsnc.org.au
Phone: 0424 857 035
Grocery deliveries or a cooked meal

Salvation Army Blackburn
(03) 8878 4500
Welfare assistance (healthcare card required)

Crossway Church Lifecare
www.crosswaylifecare.org.au or www.crossway.org.au
(03) 9886 3899
Grocery Deliveries & Shopping assistance, care needs such as phone friends, prayer requests

Relief Centre in Whitehorse
www.whitehorsechurchescare.org.au
(03) 9837 2900
Emergency relief / Food assistance / Prayers / Phonecalls

St Vincent de Paul Society Victoria Welfare Assistance Line
1800 305 330 
Monday–Friday, 10.00am - 3.00pm
Assistance with food and material aid

Sikh Gurdwara (Temple)
127 Whitehorse Road, Blackburn 3030 - Meals provided between 5-7pm seven days per week for needy, international students, frontline health officials, elderly and those who are unable to cook without help. No ID or health card required

New Hope, Baptist Church
3 Springfield Road, Blackburn North
Phone chat / IT support / Collect food or medicine / Food parcels / Outdoor home maintenance
newhope.net.au

Box Hill Community Information & Support
Food parcels / vouchers / financial assistance and referrals for Whitehorse residents north of Canterbury Road
Suite 1, 27 Bank Street, Box Hill
Phone: (03) 9285 4801

Uniting Church East Burwood
(03) 9803 3400 
Please call first. Food assistance available.

Energy Assistance Program
1800 830 029
www.bsl.org.au/energy-assist

Migrant Information Centre
The Migrant Information Centre can assist SETS-eligible clients with food vouchers. SETS-eligibility includes residing in the Eastern Metropolitan Region and settled in Australia for less than 5 years on a Refugee Visa or Family Stream Permanent Residency Visa from a country where English is not the first language. 

The Migrant Information Centre can also assist local individuals and families with food vouchers and to pay bills if they are Asylum Seekers, or have Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV). miceastmelb.com.au
(03) 9285 4888
mic@miceastmelb.com.au

Rotary Club Box Hill Burwood   
Meals for international students.  
Contact simon@wheelton.com.au

Whitehorse Rotary Cluster Project
Material support for rooming house residents.
Meals, personal care packs.
Contact simon@wheelton.com.au

Maternal and Child Health Advisory Line (24 hours) 

13 22 29 

MCH App Free from app stores

Child health tips and advice on your phone

1800RESPECT

1800 737 732

National Sexual Assault, Domestic and Family Violence Counselling Service

Kids Helpline (24 hours) 

1800 551 800

www.kidshelpline.com.au

Free phone and online counselling for kids, teens, young adults, parents and carers

DirectLine (24 Hours) 

1800 888 236

Alcohol and drug counselling and referral.

Opening Doors (24 Hours) 

1800 825 955

Housing and homelessness support

Red Cross

www.redcross.org.au

Find a variety of free online resources, activities and support options for young people while you are self-isolating at home. Below are further resources for families with young children:

• Reassuring your child about the unknown
• Tips for families: Coronavirus
• Supporting children during Coronavirus Outbreak

DHHS

www.dhhs.vic.gov.au/financial-support-coronavirus-covid-19

Find out about the financial support available to people and businesses affected by coronavirus (COVID-19)

Pandemic Leave Disaster Payment

www.servicesaustralia.gov.au/pandemic-leave-disaster-payment 

Support if you can't earn an income because you or someone you’re caring for has to self-isolate or quarantine due to COVID-19.

Centrelink

www.servicesaustralia.gov.au

Consumer Affairs Victoria

www.consumer.vic.gov.au

Your housing rights and cancelled events

Money Smart

1300 300 630

moneysmart.gov.au

Helping Australians make decisions about money. Financial counselling information.

National Debt Help Line 

1800 007 007

ndh.org.au

Australian Taxation Office

13 28 65

www.ato.gov.au

Good Shepherd COVID Hardship Line

1300 121 130

www.householdrelief.org.au

Household Relief Loans Without Interest for people affected by the coronavirus pandemic – along with a free COVID Hardship Support Hotline to help you navigate the support services available. Loans of up to $3,000 are available for rent, bond, rates, body corporate fees and utility bills – with no interest, charges or fees.

Eastern Financial Counselling Service (Anglicare)

(03) 9896 6322

efcp@anglicarevic.org.au 

International Students

Support is available to international students experiencing difficulties, through their education providers or Study Melbourne

Lifeline (24 hours) 

13 11 14

Crisis support and suicide prevention

Parentline (8am-midnight) 

13 22 89

Counselling and support for parents and carers every day of the year, including public holidays

Beyond Blue Support Service

Support. Advice. Action.

1300 22 4636

Maternal and Child Health Advisory Line (24 hours) 

Headspace 

Hawthorn: 9006 6500

Knox: 9801 6088 

Youth mental health service for 12-25 year olds

National Mental Health Helpline

1300 643 287 (1300 MHF AUS)

Provide mental health information, support, referral and professional counselling for people in distress

Mental Health and Wellbeing Hubs

www.coronavirus.vic.gov.au/mental-health-hub

1300 375 330 (9am to 10pm weekdays and 9am to 5pm weekends)

COVID-19 support line for senior Australians

1800 171 866

www.health.gov.au/contacts/older-persons-covid-19-support-line

Monday to Friday from 8.30am to 6pm

Supporting the mental health of senior Australians, their families and carers impacted by the spread of COVID-19

State Government mental health resources 

www.coronavirus.vic.gov.au/mental-health-resources-coronavirus-covid-19

Extreme Hardship Support Program

www.redcross.org.au/vicrelief

1800 855 240

The Extreme Hardship Support Program - Victoria is now closed. The hotline will remian open until 28 January 2022.

To be eligible for this program a person must:

• live in Victoria, and
• be unable to access Commonwealth income support (such as JobKeeper or JobSeeker) or the Victorian International Student Emergency Relief Fund, and
• have zero or very limited income, savings or community support
• be a temporary or provisional visa holder, or an undocumented migrant.

The website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese.

People who previously received a $400 payment (or equivalent family amount) can apply for a $400 ‘top up’ payment. For more information see the Q&As and Community service provider fact sheet on the DHHS website.

Whitehorse Customer Service  - General enquiries

Phone: (03) 9262 6333

Online Contact Us form

Youth ConneXions - Remote Access

Phone: 9898 9340

Email: youth.worker@whitehorse.vic.gov.au