Feedback, Complaints and Child Safety Concerns
We welcome your feedback to help improve our services.
At Whitehorse, we are committed to being a child safe organisation, and we take all concerns about the safety and wellbeing of children and young people seriously.
Is your concern about a child or young person?
If your concern relates to a child or young person:
- Please select “Child Safety Concern” below so we can prioritise your report
- If a child is in immediate danger, call 000
For children and young people
You can tell us if something doesn’t feel right
- Talk to a trusted adult
- Tell a Whitehorse staff member
- Or use this form with help
You will be listened to and taken seriously
What happens next?
- We will review your concern as soon as possible
- If it relates to a child, it will be prioritised
- We may contact you for more information (if you provide details)
- We will take action to ensure children are safe
- We will respond within a reasonable timeframe
🌏 Accessibility and support
We want this process to be easy and accessible for everyone:
- You can ask for an interpreter
- You can submit feedback with support from a staff member
- You can choose to remain anonymous
🔒 Privacy and safety
Your information will be handled confidentially.
If your concern involves a child, information may be shared with relevant authorities to protect their safety.