Whitehorse News - April 2024

Council is delighted to have won Victoria's ‘Snapper‘s Choice Award’ from reporting app Snap Send Solve for the second year in a row.

The Snap Send Solve app operates on Apple and Android phones and devices. It allows users to snap a photo of an issue and send it through to Council to act on.

We then pass these onto our service teams to promptly act on the requests, which can include addressing graffiti, dumped rubbish or fallen tree branches.  In 2023, our teams responded to more than 22,000 reports lodged through the Snap Send Solve app.

This award was voted on by the community, with thousands of app users having their say on the operators that impressed them during 2023. Council won the public vote from a field of 217 organisations (including 85 other councils) in Victoria who can be reached via the app.

Mayor Denise Massoud thanked app users for their support and the Whitehorse community for embracing Snap Send Solve as a reporting tool.

She said receiving the award for a second year in a row was “a fantastic reflection of the hard work and collaboration that happens across Council to address community concerns”.

“This award is a credit to everyone and reflects the growing importance of digital channels to our customers,” Cr Massoud said.