Whitehorse City Council

Contact Council

To contact Council, phone us; send an email, letter or fax; or visit one of our service centres. We will be happy to assist you.
Customer Service Staff
If you have a comment, query or complaint, scroll down to complete our online customer feedback form. 

Postal Address:
Whitehorse City Council
Locked Bag 2
Nunawading Delivery Centre VIC 3131

Phone: 9262 6333
Fax: 9262 6490
Email: customer.service@whitehorse.vic.gov.au

To communicate with Council in a language other than English, call our Telephone Interpreter Service (TIS) on 131 450. Ask to be connected to Whitehorse City Council. 

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Select an option below and quote 03 9262 6333 for Whitehorse City Council.

TTY/voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: www.relayservice.com.au

Service Centres 

Whitehorse Civic Centre
379-397 Whitehorse Road
Nunawading VIC 3131
Hours: weekdays from 8.30am-5.30pm
The cashiers is open for payment weekdays from 8.40am-5pm.
For information about getting to the Civic Centre using sustainable transport, please click on the following document: pdf icon  Sustainable Transport Options to Whitehorse Civic Centre (630.00kB).

Forest Hill Service Centre
Level 2, Shop 275
Forest Hill Chase Shopping Centre
270 Canterbury Road
Forest Hill VIC 3131
Hours: weekdays from 9am-5pm. Saturday open from 9am-12pm.

Box Hill Service Centre
Box Hill Town Hall
1022 Whitehorse Road
Box Hill VIC 3128
Hours: weekdays from 9am-5pm.

We welcome your comments, suggestions, questions and general feedback about any aspect of Council and/or its services.

For more information, download Council's pdf icon  Customer Service Charter (125.54kB) and pdf icon Complaint Resolution Process 2017 (777.50kB)

Fields marked with * are mandatory

Comment, Queries and Feedback

What type of comment would you like to make?:*

(nb: scroll down as you write)

Contact Details (if you would like Council to respond)
Privacy Information

Please contact me via: