Whitehorse City Council

Contact Council

Visit the Customer Request page to find out what requests you can submit online.

You can also contact Council via telephone, email customer.service@whitehorse.vic.gov.au, ‘snap send solve’, by visiting one of our service centres or entering details online in the ‘Comment, Queries and Feedback' section found on bottom of this page.

Postal Address:

Whitehorse City Council
Locked Bag 2
Nunawading VIC 3131

Phone: 9262 6333
Fax: 9262 6490
Email: customer.service@whitehorse.vic.gov.au

To communicate with Council in a language other than English, call our Telephone Interpreter Service (TIS) on 131 450. Ask to be connected to Whitehorse City Council. 

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:

Select an option below and quote 03 9262 6333 for Whitehorse City Council.

TTY/voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: http://www.relayservice.gov.au

Service Centres

The Customer Service Centres will be closed on Monday 10 June, 2019 for the Queen’s Birthday public holiday. 

Customer Service Staff

Whitehorse Civic Centre

379-397 Whitehorse Road
Nunawading VIC 3131
Hours: weekdays from 8.30am-5.30pm

The cashiers is open for payment weekdays from 8.40am-5pm.

For information about getting to the Civic Centre using sustainable transport, please download the pdf icon Sustainable Transport Options to Whitehorse Civic Centre (630.00kB).

Forest Hill Service Centre

Level 2, Shop 275
Forest Hill Chase Shopping Centre
270 Canterbury Road
Forest Hill VIC 3131
Hours: weekdays from 9am-5pm. Saturday open from 9am-12pm.

Box Hill Service Centre 

Box Hill Town Hall
1022 Whitehorse Road
Box Hill VIC 3128
Hours: weekdays from 9am-5pm.

We welcome your feedback about any aspect of Council and/or its services.

For more information the following documents are available for download:

Student Enquiries

Council welcomes enquiries from students and will aim to respond to student requests in a timely manner. Find out more.

Contact Form

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Comment, Queries and Feedback

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